ServiceTitan
ServiceTitan is the dominant platform in roofing, HVAC, plumbing, and electrical contracting. It's built for operations at scale: dispatching, job management, invoicing, payroll, and reporting all live in one system. If you're on ServiceTitan, you're running a serious operation. The challenge is that ServiceTitan sees the jobs you've already booked. The leads that never made it to a booking slip by without anyone noticing.
What You Can Do
PillarDrive sits in front of ServiceTitan and handles everything that happens before a job is booked. When a lead submits a form, calls in, or sends a message, PillarDrive responds immediately and starts working the lead through an automated follow-up sequence. Once the lead is ready to book, their information gets pushed into ServiceTitan as a new booking record. A CSR reviews it, accepts it, and converts it to a job the same way they always do.
The integration also keeps working after the job is booked:
- Completed jobs automatically trigger review requests
- Estimates that go quiet kick off a follow-up sequence
- Old leads in your database can be reactivated without your team lifting a finger
Why It Matters
The average HVAC or plumbing company gets dozens of inbound leads every day across calls, forms, and messages. When even a few of those fall through the cracks because response was too slow or follow-up didn't happen, that's real revenue walking out the door. ServiceTitan doesn't catch those leads because it only tracks what's already in the system.
PillarDrive makes sure every inbound inquiry gets an immediate response and stays in a follow-up sequence until it converts or opts out. The leads that would have gone cold stay in play. And your team's day-to-day doesn't change.
Getting Set Up
The ServiceTitan integration is set up by our team during your PillarDrive onboarding. We handle the full connection, configure the automation logic, and make sure every lead is captured and tracked the way your business needs. Get a demo and we'll map out exactly how it works for your operation.
