Public Adjuster
- Respond to new claim inquiries and referrals within seconds of them coming in
- Run automated follow-up sequences on open assignments that haven't been signed
- Reactivate past homeowner contacts for supplemental claims and referrals
- Send check-in messages to homeowners at key stages of the claims process
- Automate review requests after every settled claim
- Track every assignment from first contact to settlement in one pipeline
Public adjusters work in one of the most time-sensitive environments in home services. When a homeowner has a loss, they're stressed, overwhelmed, and looking for someone to help them navigate the claims process. They reach out to multiple adjusters. The one who responds first, communicates clearly, and stays in contact through the process is the one who earns the assignment. Timing and consistency win claims work. Most adjusters are great at the technical side but don't have a system for the front end.
The Challenge
Most public adjusters rely on referrals and word of mouth to generate new business. When a lead comes in, it often gets a response when the adjuster has time, which might be hours later or the next day. By then, the homeowner has already signed with someone else or gone with their contractor's preferred adjuster. There's also no system for following up on open inquiries, staying in touch during long claims, or going back to past clients for referrals and supplemental opportunities.
How PillarDrive Helps
PillarDrive gives public adjusters the same kind of automated lead capture and follow-up system that top home service businesses use. Every inbound inquiry gets an immediate response. Every unsigned assignment stays in a follow-up sequence. Every completed claim can trigger a review request or a referral ask without the adjuster having to remember to do it manually.
- Instant response to every inbound claim inquiry and referral
- Automated follow-up sequences for unsigned assignments
- Homeowner communication at key stages of the claims process
- Referral and reactivation campaigns for past clients
- Post-settlement review requests sent automatically
- Full pipeline view from first contact to closed claim
- Two-way SMS and email in one unified inbox
Why It Matters
The public adjuster who responds in two minutes and follows up three times is going to outperform the one who calls back when they get a chance. PillarDrive makes the fast, consistent response the default, not the exception. More leads captured, more assignments signed, more revenue from the same referral volume.
Get Started
Our team configures PillarDrive for your public adjusting practice during onboarding, built around how you generate leads and manage your assignments. Get a demo to see how it works.
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